The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
IOG-FSU
5 years agoActive Contributor
GTT: Switch to Desktop Option Missing?
Good morning,
Where has the "Switch to Desktop" option gone in the new version?
We utilized this option to ensure our panel of presenters were able to share webcams without the ability for all attendees to share their webcams.
We either need this option present, the ability to elevate a Web user to Organizer, or otherwise control who can share their webcams and who can't.
This option exists on the current GoToMeeting web app, but does not exist in the current GoToTraining web app:
Hi everyone,
I am sorry for any inconvenience this change caused you and your audience.
To give you a better understanding of this update, we are moving closer to a more fluid GoTo experience and account set up, where you'll soon have additional features and functions available to choose from. Based upon the number of attendees who were utilizing the desktop app there was a decision made to start disabling native software options in favor of the web experience. Although we have now pushed this update back temporarily, it's still moving forward in the coming weeks and we will update the Community with those expected changes soon.
For a reference of what else to expect and how to guide your audience, please see this support page: https://support.goto.com/training/new-experience-guide
If you need to switch back temporarily and do not see the ability to do so in your account, please click my Community name in order to send a private message with your GoTo Organizer email address.
30 Replies
- hartman_fvtc5 years agoActive Contributor
We also tested this morning and have NOT been rolled back to the previous/classic version, which is what we would like. I called LogMeIn support this morning and they have said this is an open issue that has not yet been resolved nor do they have an ETA for resolution. We were unexpectedly placed in the new version with no way to revert to the old version and were in the final day of a 3 day training. We have moved our training for next week off GTT and to a competitor's platform as we do not want to risk another surprise. The lack of communication and resolution has been disappointing.
- KA15 years agoVisitor
We tested a GTT session today and it appears our account has automatically been rolled back to the previous version where you have the option to switch to desktop. Anyone else experience the same? Any updates from LogMeIn yet?
- hartman_fvtc5 years agoActive Contributor
It is our understanding from the documentation we were sent yesterday that the "switch" in the Organizer account settings is under the "Join" options. Unfortunately, our settings do not display as your documentation says it should. (please see below). None of the 3 GTT accounts that we hold have the option to switch back to the classic view as should be available.
- AshC5 years agoRetired GoTo Contributor
hartman_fvtc There may also be a switch inside your account in order to make the change, under your Organizer settings? Let us know if you cannot locate it, and we can take another look at the account.
- hartman_fvtc5 years agoActive Contributor
Hello,
I contacted Customer Support for our GoTo accounts and was told that they have been reverted to the classic view, but when we did a test session, we still are only getting the new view with no option for the desktop version. This is after we cleared cache and uninstalled the desktop versions (per the direction of the support technician). It does not appear that customer support knows how to revert back to the classic version and absolutely no warning or communication was provided before this change went into effect this morning.
- AshC5 years agoRetired GoTo Contributor
TrainingRINA I apologize for the unexpected changes.
Although there are some bigger changes occurring in the next couple of months where certain Training functions won't work as they used to, you can call into Customer Support to request that your account revert to the previous iteration until these changes become permanent.
- AshC5 years agoRetired GoTo Contributor
larsen_a I'm sorry, these changes may not have been communicated properly to some customers.
Although there are some bigger changes occurring in the next couple of months where certain Training functions won't work as they used to, you can call into Customer Support to request that your account revert to the previous iteration until these changes become permanent.
- AshC5 years agoRetired GoTo Contributor
IOG-FSU I apologize for the difficulty there.
Although there are some bigger changes occurring in the next couple of months where certain Training functions won't work as they used to, you can call into Customer Support to request that your account revert to the previous iteration until these changes become permanent.
- larsen_a5 years agoVisitor
Starting this morning, all of our Trainers and Agents are no longer able to use the GoToTraining App. They are forced to use the Web Version of GoToTraining. This will not work, as we are unable to promote anyone to a Co-Organizer in the Web Version, and various other app-based features we rely heavily on are also
When following the link to join a class, (Ex: https://attendee.gototraining.com/r/123456789 ) the link is changed to app.goto.com (Ex: https://app.goto.com/training/123456/123456 ) and opens into the Web Version.
How do we get all of our Agents back to the Desktop App? The help article says “Note: If you do not see the option to switch to the desktop app, then that means your computer is running an operating system that is not supported by the desktop app (so you will be unable to switch).”
This is not the problem, as they are using the same computers they used yesterday. Something changed with GoToTraining between yesterday and today. Perhaps it’s from the upcoming enhancements?
- TrainingRINA5 years agoActive Contributor
A little add on comment
The comment ensure quality in the browser version
The tolerability level / business risk appetite by relying on Browser versions and development/changes by Google Chrome or for that matter Microsoft Edge is extremely high. It's very well known these players naturally promote and change standards as found fit for their own software applications (Meet/G suite, TEAMS) functionality and browser integration and changes standards as found fit.