Forum Discussion

IOG-FSU's avatar
IOG-FSU
Active Contributor
3 years ago

GTT: Switch to Desktop Option Missing?

Good morning,

 

Where has the "Switch to Desktop" option gone in the new version? 

 

We utilized this option to ensure our panel of presenters were able to share webcams without the ability for all attendees to share their webcams.

 

We either need this option present, the ability to elevate a Web user to Organizer, or otherwise control who can share their webcams and who can't.

 

This option exists on the current GoToMeeting web app, but does not exist in the current GoToTraining web app:

 

  • AshC's avatar
    AshC
    3 years ago

    Hi everyone, 

    I am sorry for any inconvenience this change caused you and your audience. 

     

    To give you a better understanding of this update, we are moving closer to a more fluid GoTo experience and account set up, where you'll soon have additional features and functions available to choose from.  Based upon the number of attendees who were utilizing the desktop app there was a decision made to start disabling native software options in favor of the web experience.  Although we have now pushed this update back temporarily, it's still moving forward in the coming weeks and we will update the Community with those expected changes soon. 

     

    For a reference of what else to expect and how to guide your audience, please see this support page: https://support.goto.com/training/new-experience-guide 

     

    If you need to switch back temporarily and do not see the ability to do so in your account, please click my Community name in order to send a private message with your GoTo Organizer email address. 

  • VRLDO's avatar
    VRLDO
    Contributor
    3 years ago

    Was there a change in the interface for Attendees last week (but not on the Organizer side) that reverted back? We updated our housekeeping script to reflect the interface changes (looked more like GoToMeeting) and now we are testing the system again with both Chrome and Edge and when I came in as an Attendee in both browsers it looks like the old interface.

     

    What should we be seeing? Old interface or new modern one?

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      3 years ago

      VRLDO  There was a change made to force the web app, which was then reverted temporarily.  The update for certain GoTo accounts is still underway, so you can expect the desktop Training app restrictions to continue in another couple of weeks.  I apologize for any confusion there, and hope to have more information soon. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    Hi everyone, 

    I am sorry for any inconvenience this change caused you and your audience. 

     

    To give you a better understanding of this update, we are moving closer to a more fluid GoTo experience and account set up, where you'll soon have additional features and functions available to choose from.  Based upon the number of attendees who were utilizing the desktop app there was a decision made to start disabling native software options in favor of the web experience.  Although we have now pushed this update back temporarily, it's still moving forward in the coming weeks and we will update the Community with those expected changes soon. 

     

    For a reference of what else to expect and how to guide your audience, please see this support page: https://support.goto.com/training/new-experience-guide 

     

    If you need to switch back temporarily and do not see the ability to do so in your account, please click my Community name in order to send a private message with your GoTo Organizer email address. 

    • EMurphyInfTrg's avatar
      EMurphyInfTrg
      Contributor
      3 years ago

      Hello. 

       

      Please can you confirm that the current api integration which we have painfully set up, will not be affected/corrupted with the integration with our website.

       

      We have spent so much time on integrating our Gototraining with our website and it has been so very painful. Prior to this we spent months trying to integrate paypal which you constantly said there were no issues, but clearly there were and in the end after months of trying, we gave up having lost money and many man hours. 

       

      Now after many more man hours with our web dev team (and one of yours), we have managed finally to integrate with our website instead in only the last few months.

       

      I am extremely concerned, that when we are forced to move over to the new version, I want to pre-empt any api integration issues. 

       

      Please can you comment/advise/reassure/confirm. 

       

      I look forward to hearing from you 

       

      Thank you 

       

      Eileen 

       

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        3 years ago

        EMurphyInfTrg  [Update]  There should be no changes for GoToTraining API functionality any time soon. 

  • hartman_fvtc's avatar
    hartman_fvtc
    Active Contributor
    3 years ago

    We experienced issues last week with GTT implementing the new view without communication and not providing an option to revert to the classic view. We have contacted customer support who state that our profile indicates that we are supposed to be on classic view but we continue to have issues.

     

    Will LogMeIn be providing communication and training before attempting to implement the new GTT view in the future? Will we be allowed to remain on the classic view, which works better for our training situation? If so, how long will we be able to stay in the classic view before being forced to the new user experience?

     

    Thank you.

  • KA1's avatar
    KA1
    Visitor
    3 years ago

    We tested a GTT session today and it appears our account has automatically been rolled back to the previous version where you have the option to switch to desktop. Anyone else experience the same? Any updates from LogMeIn yet? 

    • hartman_fvtc's avatar
      hartman_fvtc
      Active Contributor
      3 years ago

      We also tested this morning and have NOT been rolled back to the previous/classic version, which is what we would like. I called LogMeIn support this morning and they have said this is an open issue that has not yet been resolved nor do they have an ETA for resolution. We were unexpectedly placed in the new version with no way to revert to the old version and were in the final day of a 3 day training. We have moved our training for next week off GTT and to a competitor's platform as we do not want to risk another surprise.  The lack of communication and resolution has been disappointing.

      • EMurphyInfTrg's avatar
        EMurphyInfTrg
        Contributor
        3 years ago

        Hi 

         

        Thank you for sharing - and sorry to hear of your issues. 

        I will not be moving over to the new version until I have to, and before I get confirmation that there will be no impact on my current api integration with our website. 

         

        I am extremely concerned, if GTT cant get this right. how will it be in other areas. 

         

        I have just posted my concerns over our api integration which took months of painful time and effort, and worried that any updates might affect this. 

         

        I await their reply to this request :-

         

         

        Hello. 

         

        Please can you confirm that the current api integration which we have painfully set up, will not be affected/corrupted with the integration with our website.

         

        We have spent so much time on integrating our Gototraining with our website and it has been so very painful. Prior to this we spent months trying to integrate paypal which you constantly said there were no issues, but clearly there were and in the end after months of trying, we gave up having lost money and many man hours. 

         

        Now after many more man hours with our web dev team (and one of yours), we have managed finally to integrate with our website instead in only the last few months.

         

        I am extremely concerned, that when we are forced to move over to the new version, I want to pre-empt any api integration issues. 

         

        Please can you comment/advise/reassure/confirm. 

         

        I look forward to hearing from you 

         

        Thank you 

         

        Eileen 

         

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    IOG-FSU   I apologize for the difficulty there. 

     

    Although there are some bigger changes occurring in the next couple of months where certain Training functions won't work as they used to, you can call into Customer Support to request that your account revert to the previous iteration until these changes become permanent.  

    • hartman_fvtc's avatar
      hartman_fvtc
      Active Contributor
      3 years ago

      Hello,

      I contacted Customer Support for our GoTo accounts and was told that they have been reverted to the classic view, but when we did a test session, we still are only getting the new view with no option for the desktop version. This is after we cleared cache and uninstalled the desktop versions (per the direction of the support technician). It does not appear that customer support knows how to revert back to the classic version and absolutely no warning or communication was provided before this change went into effect this morning.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        3 years ago

        hartman_fvtc  There may also be a switch inside your account in order to make the change, under your Organizer settings?  Let us know if you cannot locate it, and we can take another look at the account. 

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      3 years ago

      TrainingRINA   I apologize for the unexpected changes. 

       

      Although there are some bigger changes occurring in the next couple of months where certain Training functions won't work as they used to, you can call into Customer Support to request that your account revert to the previous iteration until these changes become permanent.  

    • larsen_a's avatar
      larsen_a
      Visitor
      3 years ago

       

      Starting this morning, all of our Trainers and Agents are no longer able to use the GoToTraining App. They are forced to use the Web Version of GoToTraining. This will not work, as we are unable to promote anyone to a Co-Organizer in the Web Version, and various other app-based features we rely heavily on are also

       

      When following the link to join a class, (Ex: https://attendee.gototraining.com/r/123456789  ) the link is changed to app.goto.com (Ex: https://app.goto.com/training/123456/123456  ) and opens into the Web Version.

       

      How do we get all of our Agents back to the Desktop App? The help article says “Note: If you do not see the option to switch to the desktop app, then that means your computer is running an operating system that is not supported by the desktop app (so you will be unable to switch).”

       

      This is not the problem, as they are using the same computers they used yesterday. Something changed with GoToTraining between yesterday and today. Perhaps it’s from the upcoming enhancements?

       

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        3 years ago

        larsen_a   I'm sorry, these changes may not have been communicated properly to some customers. 

         

        Although there are some bigger changes occurring in the next couple of months where certain Training functions won't work as they used to, you can call into Customer Support to request that your account revert to the previous iteration until these changes become permanent.