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eUROGEN-DS's avatar
eUROGEN-DS
New Contributor
2 years ago

Attendee certificates not sent

Hi. For one of our recent webinars, it appears that attendees did not receive the link to their attendance certificates. We looked at the Multi-Attendee report for this and a few other webinars, and the webinar in question had a "No" in the "Certificate Sent in Follow-up Email?" column for all attendees. However, this webinar had the same settings as all of our others ("Send follow-up email 1 hour after event ends", and "Certificate included with follow-up email"). Is there anything that may have caused this?

Thanks

Darren

 

  • KateG's avatar
    KateG
    GoTo Moderator
    2 years ago

    Hi eUROGEN-DS nice to see you around. I don't know of this occurring, unless 'Certificate included with a follow-up email' wasn't enabled when scheduling the webinar. By default, it's turned off.  If it was enabled, can you PM me the Webinar ID (click on my username, then send a message button on the right) I can create a case and we can take a closer look. Thanks.