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TeamQ's avatar
TeamQ
New Contributor
2 months ago

Attendee experiencing waiting room screen during broadcast repeatedly

One of our customers/registrants keeps seeing the waiting room screen the entire time the broadcast takes place. They're experiencing this repeatedly when trying to tune into one of our broadcasts.

We can confirm that the broadcast is happening correctly as a member of our staff checks before each broadcast so we’re not sure why this registrant continues to experience difficulty in attending our webinar broadcasts.

Wondering if anyone else is having this issue?

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  • GlennD's avatar
    GlennD
    GoTo Manager
    2 months ago

    Hi TeamQ,

     

    Can you provide any details about the device this registrant is using to join the webinar? It sounds like sometimes they do see the webinar they joined for, do you know if they always join from the same device?