Forum Discussion

JordanR's avatar
JordanR
Active Contributor
3 months ago

Attendee registration error: "Please Come Back Later" - "We're having an issue with our services at

I created a webinar yesterday, which we are planning to hold first thing Monday morning at 8 AM EDT. The link was shared out with ~800 internal employees via Outlook calendar invitation, same as we always do without issue. Usually, we'll have 10-20% of invitees register in GTW as soon as that invite goes out (the rest will register when they join the live session). However, while we have confirmed that the invitation successfully reached those people, we have had zero registrations. Additionally, a couple of employees in Bulgaria and one in the UK have reported receiving this error message every time they click the registration link (beginning yesterday morning, and continuing until today): "Please Come Back Later" - "We're having an issue with our services at the moment. Please come back later to register for this webinar."

 

I checked the GTW outage status page, and there has been nothing reported yesterday or today. Can you help me investigate and find out how to fix the issue before 8 AM EDT on Monday?

 

 

  • JordanR's avatar
    JordanR
    3 months ago

    Thanks Glenn - in the meantime since I posted this, I also figured out how to contact support and spoke to a support agent. It looks like it may be a firewall issue for some employees - we are investigating that now...

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 months ago

    Hi JordanR,

     

    I looked up your account and tested the registration link and was able to open it. I also checked with support and do not see any reports of GoTo Webinar service issues yesterday. Is it possible to have some of these registrants try again using a different web browser and even a different network connection, like their mobile phone? 

     

    • Andrika's avatar
      Andrika
      New Contributor
      3 months ago

      I am having the same issue. Please can someone get back to me on how to assist the delegates still wishing to register for my webinar -  https://attendee.gotowebinar.com/register/8767624907569079125  

       

      I am in South Africa and our webinar is for tomorrow morning so the soonest feedback would be most appreciated. 

       

      Thanks, 

      Andrika

       

      (image of the error below)

       

       

      • GlennD's avatar
        GlennD
        GoTo Manager
        3 months ago

        Hi Andrika, welcome to the community.

         

        How many registrants are reporting this issue? Is this a company webinar where all the registrants are employees or a public webinar? The registration link opens for me without issue, so more details would be helpful.

         

    • JordanR's avatar
      JordanR
      Active Contributor
      3 months ago

      Thanks Glenn - in the meantime since I posted this, I also figured out how to contact support and spoke to a support agent. It looks like it may be a firewall issue for some employees - we are investigating that now...