Forum Discussion

AnnMarieS's avatar
AnnMarieS
Active Contributor
4 months ago

Attendees Not Able to Access Webinar - Spinning Circle in Browser

Is anyone else having this issue? Over the last month or so, our customer service lines have exploded with registrants unable to access our webinars. When they try, the get a blue spinning circle in ...
KateG's avatar
KateG
GoTo Moderator
4 months ago

Hi AnnMarieS nice to see you a few questions,  

 

  • Is it a recorded webinar that's not loading? 
  • Is it just one or several webinars?
  • Can you share the link or Webinar ID?
  • AnnMarieS1's avatar
    AnnMarieS1
    Visitor
    4 months ago

    Hi KateG!

     

    Thanks for your response. 

     

    • Not recorded - they were live
    • It has been several webinars
    • Here are some of the Webinar IDs that I know were affected: 
      • 757-342-763
      • 374-159-995
      • 383-412-603