Forum Discussion

ilcapitano's avatar
ilcapitano
New Contributor
5 years ago

Audio works only one way

In a practise session one of our panelist had problems with audio: She could hear us but no one couldn't hear her. She re-joined and tried both available audio souces without success. Is there someth...
  • Chris Droessler's avatar
    Chris Droessler
    5 years ago

    It is always a best practice to reboot just before a GoTo Webinar, or any other program that uses the microphone and speakers.  A program on your computer can grab hold of the sound and not let other programs use it.  Rebooting fixes all that.

ilcapitano's avatar
ilcapitano
New Contributor

Thanks for your reply Chris,

 

We tried selecting no audio and back to computer audio but it didn't help. However, rebooting did the trick. It seems to be the magic wand to many technical issues. :)

 

The computer was Lenovo and as far as I understood this was the first GoToWebinar she joined, so no previous experience.

Chris Droessler's avatar
Chris Droessler
Respected Contributor
5 years ago

It is always a best practice to reboot just before a GoTo Webinar, or any other program that uses the microphone and speakers.  A program on your computer can grab hold of the sound and not let other programs use it.  Rebooting fixes all that.