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Forum Discussion
cxomni
8 months agoActive Contributor
Billing Portal
Hello, I am Super Admin of our Account (and we only have one active user anyways) and we need to updated our payment info but I get ERROR access denied Please click here to logout and try agai...
KateG
8 months agoGoTo Manager
Hi cxomni Welcome to the Community.
Being a Super Admin doesn't automatically give you access to the billing portal.
I see the email you are using here in Community is not the account billing owner. Can you have that person or use that email to try and access the portal?
cxomni
8 months agoActive Contributor
How can we see in the admin page which of our users is the account billing owner since in the user overview all users are super admin and there is no indicator who is the account billing owner
- KateG8 months agoGoTo Manager
cxomni, it's the billing contact email address listed on your corporate account/purchasing contract.
- thaqiftaher8 months agoNew Contributor
Hi, how to check this one ? I am the only user and i am the super admin but I am not able to change the payment method
- KateG8 months agoGoTo Manager
Hi thaqiftaher I responded to your other post.
- cxomni8 months agoActive Contributor
This did work thanks a lot!