Forum Discussion

cxomni's avatar
cxomni
Active Contributor
2 months ago
Solved

Billing Portal

Hello, I am Super Admin of our Account (and we only have one active user anyways) and we need to updated our payment info but I get   ERROR access denied Please click here to logout and try agai...
  • KateG's avatar
    KateG
    2 months ago

    cxomni, it's the billing contact email address listed on your corporate account/purchasing contract.

KateG's avatar
KateG
GoTo Manager
2 months ago

Hi cxomni Welcome to the Community. 

Being a Super Admin doesn't automatically give you access to the billing portal. 

I see the email you are using here in Community is not the account billing owner. Can you have that person or use that email to try and access the portal? 

cxomni's avatar
cxomni
Active Contributor
2 months ago

How can we see in the admin page which of our users is the account billing owner since in the user overview all users are super admin and there is no indicator who is the account billing owner

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    cxomni, it's the billing contact email address listed on your corporate account/purchasing contract.

    • thaqiftaher's avatar
      thaqiftaher
      New Contributor
      2 months ago

      Hi, how to check this one ? I am the only user and i am the super admin but I am not able to change the payment method

    • cxomni's avatar
      cxomni
      Active Contributor
      2 months ago

      This did work thanks a lot!