Forum Discussion

thaqiftaher's avatar
thaqiftaher
New Contributor
8 months ago

Cannot access payment method as super admin and no support for Malaysia phone number

Hi, I have 2 items here and hopefully someone from GoToWebinar can answer this.

1. I am trying to change my card and it seems that the system asking me to update in the admin center. When I navigate to the admin center, i could not see any payment method option or card icon as per user the user guide documentation. Plus, it mention that i have no access.

I am the super admin:



2. Since i have this issue no 1. I am trying to raise a support ticket and as usual, we need to fill in form. I am surprised that there is no option for Malaysia. Plus, it is so frustrating that we cannot reach the support via email. With this how am i going to reach out to support regarding the payment method issue.

Hopefully someone from GoToWebinar can respond to this issue.

4 Replies

  • KateG's avatar
    KateG
    GoTo Manager
    8 months ago

    thaqiftaher I'm not sure why you can't update the credit card information, I did note this in the case, let's see what the team says. Thanks again for your patience. 

  • thaqiftaher's avatar
    thaqiftaher
    New Contributor
    8 months ago

    KateGActually, it still require me to update the credit card (which i don't have access to) whenever i want to add another GTW subscription. I think on 3/3, the only thing that i can change is the address, not the card.


  • KateG's avatar
    KateG
    GoTo Manager
    8 months ago

    Hi thaqiftaher 

    I'm sorry you are having issues accessing the billing portal, it does look like you were able to update the credit card, on 3/3. You would need to add another GTW subscription, it appears the last one expired. 

    I've also created a case for you, in case you are still having issues. Someone from the support team will reach out soon. Thanks for your patience.