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Forum Discussion
thaqiftaher
8 months agoNew Contributor
Cannot access payment method as super admin and no support for Malaysia phone number
Hi, I have 2 items here and hopefully someone from GoToWebinar can answer this.
1. I am trying to change my card and it seems that the system asking me to update in the admin center. When I navigate to the admin center, i could not see any payment method option or card icon as per user the user guide documentation. Plus, it mention that i have no access.
I am the super admin:
2. Since i have this issue no 1. I am trying to raise a support ticket and as usual, we need to fill in form. I am surprised that there is no option for Malaysia. Plus, it is so frustrating that we cannot reach the support via email. With this how am i going to reach out to support regarding the payment method issue.
Hopefully someone from GoToWebinar can respond to this issue.
4 Replies
- KateG8 months agoGoTo Manager
thaqiftaher I'm not sure why you can't update the credit card information, I did note this in the case, let's see what the team says. Thanks again for your patience.
- thaqiftaher8 months agoNew Contributor
KateGActually, it still require me to update the credit card (which i don't have access to) whenever i want to add another GTW subscription. I think on 3/3, the only thing that i can change is the address, not the card.
- thaqiftaher8 months agoNew Contributor
Let me try adding another subscription
- KateG8 months agoGoTo Manager
Hi thaqiftaher
I'm sorry you are having issues accessing the billing portal, it does look like you were able to update the credit card, on 3/3. You would need to add another GTW subscription, it appears the last one expired.
I've also created a case for you, in case you are still having issues. Someone from the support team will reach out soon. Thanks for your patience.