Forum Discussion

Trainer2023's avatar
Trainer2023
New Contributor
11 months ago

Can an attendee egister mutiple times for same recorded event

I have a recorded event that is available on-demand. If an attendee registers and views the webinar multiple times, does GoToWebinar track them as unique attendees? For example, an attendee registers, watches the first half of the recording, closes out GoTo then at a later time, registers again to watch the remainder. Or, if they simply view the full webinar multiple times, how is that tracked?

 

I've done some testing myself and so far it appears only the first registration and attendee data is available. Which is difficult from a compliance perspective. I need to be able to track if an attendee views the entire presentation.

  • GlennD's avatar
    GlennD
    10 months ago

    Tracking repeat registrations is not currently planned. Once you register the first time the On Demand webinar starts playing, but you are also emailed a join link which you can use to start the webinar whenever you want. There's no actual need to register again if you didn't finish it the first time, you can just click on your join link to launch the webinar again. 

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    11 months ago

    Hi Trainer2023, welcome to the community.

     

    For an On Demand webinar, the Attendee Report will show who registered and when, but currently we do not capture their exit time. I am checking to see if this is on the roadmap for 2024. Since you mention wanting this for compliance my recommendation would be to include a survey that opens at the end of the webinar with a question that can only be answered if you watched until the end.

     

    • Trainer2023's avatar
      Trainer2023
      New Contributor
      10 months ago

      Hi Glenn, thanks for the information. Do you know if the ability to track multiple registrations by the same user is on the roadmap as well? For example, myself and a colleague registered for the same on-demand twice and it's only tracked our first registration.

      • GlennD's avatar
        GlennD
        GoTo Manager
        10 months ago

        Tracking repeat registrations is not currently planned. Once you register the first time the On Demand webinar starts playing, but you are also emailed a join link which you can use to start the webinar whenever you want. There's no actual need to register again if you didn't finish it the first time, you can just click on your join link to launch the webinar again.