Forum Discussion

MelissaF's avatar
MelissaF
Active Contributor
2 months ago
Solved

Captions embedded in recorded webinars

Sorry if this is a redundant question.  I did see some other post  regarding close captions, or captions in general but nothing related to my concerns.   When in a Webinar there is the option now fo...
  • KateG's avatar
    KateG
    2 months ago

    Hi MelissaF the team confirmed, Closed Caption is in-session only, when viewing the recording of a webinar, you can not enable closed caption. However, there is the option to view the transcript which highlights and follows along with the conversation. 

     

    The one thing to note,  if you created and scheduled a recorded webinar (not the recording of a standard webinar) there is an option to use closed captions. 

KateG's avatar
KateG
GoTo Manager
2 months ago

Hi MelissaF 

Nice to see you back. Not a redundant question. If you have transcript enabled for the recording it will follow along with the recording, but I'm checking  with the team if there is a way to watch the captions enbeded in the video. I'll be sure to follow up here soon. 

MelissaF's avatar
MelissaF
Active Contributor
2 months ago

Thanks Kate appreciate you looking into this for me. :)

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Hi MelissaF the team confirmed, Closed Caption is in-session only, when viewing the recording of a webinar, you can not enable closed caption. However, there is the option to view the transcript which highlights and follows along with the conversation. 

     

    The one thing to note,  if you created and scheduled a recorded webinar (not the recording of a standard webinar) there is an option to use closed captions.