Solved
Closed Captioning Availability
Our university is forcing us to move from GoToWebinar (which we have been using for our weekly webinar program since 2016) to Zoom for accessibility - specifically closed captioning. This is a non-ne...
Forum Discussion
Our organization uses GoToWebinar for external stakeholder webinars. We have encountered several technical difficulties using Google Slides and PowerPoint as a workaround for closed captioning for our webinars (inconsistent speaker pick-up, and occasional profanity appearing the the transcription). We are researching other webinar vendors that have closed captioning built into the webinar platform but ideally would like to continue using GTW given user familiarity with the system and the ease of sharing materials with attendees during live webinars. Through my research on these forums, I learned that Closed Captioning is a potential future feature for GoTo platforms that would likely initially roll out on GoToMeeting and then GoToWebinar. I was wondering if this feature is still forthcoming and if there are any updates on the timeline of the delivery of a Closed Captioning feature in GTW.
Thank you for any insights you may be able to provide and considering a Closed Captioning feature for inclusion in
MeganUSAC welcome to the GoTo Community.
I moved your post to this similar conversation. Thanks for sharing your experience. We anticipate Captions coming to GoTo soon for GoTo Meeting. GoTo Webinar will follow, though I don't have a timeline. We will update the Community as soon as we have further information. Thanks.
Hi, What is the status of live closed captioning for GoToMeeting and GoToWebinar? We've seen for a long time that it's being worked on but I haven't seen a roadmap or announcement of when this will be available.
Thanks!
Hi suzia,
We are currently testing CC internally with GoTo Meeting (the GoTo App not Classic). Once it is deemed ready for customers to try we will update the status.
Does that mean it will probably be released on go to meeting first before go to webinar? I appreciated the update but would be good to know approx timescale eg 1 month, 6 months, a year. It is causing us a lot of problems and more people are demanding it. For some sessions we have had to move to teams.
Unfortunately as an organisation we are getting a large backlash of attendees being very negative about our webinars due to no closed captions, we too want to stay with go to webinar but have had to look at alternatives as not providing them can't carry on. I appreciate you are working on this but it's really too slow in coming when your competitors have had this for a long time. 😞
