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UB Alumni Caree's avatar
UB Alumni Caree
Active Contributor
2 years ago
Solved

Closed Captioning Availability

Our university is forcing us to move from GoToWebinar (which we have been using for our weekly webinar program since 2016) to Zoom for accessibility - specifically closed captioning. This is a non-negotiable for the university and I don't blame them. But if we could give an expected time frame for when this would be available on GTW, I don't believe they would force our hands this way. Our program is so solidly cemented in GTW, our weekly webinar team is very unhappy with this situation.

 

We've shown the university the transcripts and were told transcripts does not equal accessibility. We've shared how to use closed captioning in Powerpoint and Google but not all presenters use these platforms so the accessibility is not consistent. Which means the university does not consider the webinar program accessibilty compliant.

 

Is there any idea or timeframe when closed captioning might be officially part of GoToWebinar? 

  • GlennD's avatar
    GlennD
    2 years ago

    Hi pala04, welcome to the community.

     

    Yes, we are working on Closed Captioning. I believe it may be available for GoToMeeting first. Once we are closer to a public release I will update the community.

      

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  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi pala04, welcome to the community.

     

    Yes, we are working on Closed Captioning. I believe it may be available for GoToMeeting first. Once we are closer to a public release I will update the community.

      

  • pala04's avatar
    pala04
    New Member
    2 years ago
    Hi Team,

    will this feature(live captions) get enabled on Webinar, in upcoming future
    or not?

    Regards
    Suraj
  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    UB Alumni Caree Thanks for your post and sharing this with GoTo. I have passed your situation on to the team. While Closed Caption is a feature we are currently reviewing, I do not have an estimated time frame to share currently. I understand this may not be want to hear and appreciate all the workarounds you have used. We will certainly update the Community when we have more information on the availability of this feature.