Forum Discussion

Kirsty Fossenge's avatar
Kirsty Fossenge
Active Contributor
3 years ago

Deleting attendee/contacts

Hi,

We're trying to find a way to delete registered attendees from completed webinars but struggling to find an option for this. Anyone come across a way of doing this?

In addition to this we're trying to delete old webinars which we also can't find any options for...

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi Kirsty Fossenge,

     

    Currently, it is not possible to manually delete a webinar or an attendee from your account after it has been held. 

     

    • All GoToWebinar reporting data is kept for 365 days and then it is automatically deleted by our system. 
    • Past webinars are kept and can still be copied when scheduling a new webinar
    •  If you have closed your account you can open a support ticket to have all the data removed as part of our GDPR compliance, but that means the entire account. 

    Could you please provide some details about why you would like to delete registered attendees and completed webinars? 

    (edited 7/14/22 for accuracy GlennD)

    • Kirsty Fossenge's avatar
      Kirsty Fossenge
      Active Contributor
      3 years ago

      Hi Glenn, thanks for your reply.

       

      We want to delete the contacts to be fully GDPR compliant. We have several GTW accounts and they all have webinars dating back to 2017. There doesn't seem to be any automatic deletion on these accounts.

       

      As servers are located in the USA (as well as the EU), our company policy is to only use providers with dedicated servers in the EU.  Are there any plans to split the servers so EU customers have data located only on EU servers? 

       

      Lastly we wish to remove old data as we have no use for it.  Good housekeeping I guess 🙂

      • GlennD's avatar
        GlennD
        GoTo Manager
        3 years ago

        Thanks, Kirsty. I've updated my previous reply a little for accuracy. Could you please click on my community nickname and then send me a message with the following information I will see what can be done manually.

         

        • Email addresses for the organizer accounts
        • Cut-off date for retained data i.e.  "delete everything older than 365 days"