Forum Discussion

garybravo's avatar
garybravo
Active Contributor
2 years ago

Download free Desktop App on Win 11 not Web Browser

Hi there,

 

I have always had GoToWebinar desktop app on my previous desktop pc that I could join webinars via the app, not my Chrome browser, but have recently bought a new laptop with Win 11.

I am trying to download the app from the site, but everytime I download, asks me for join ID and takes me to a web page on my Chrome browser which I don't want. Any help appreciated.

 

Cheers

 

Gary

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi garybravo, welcome to the community.

     

    When you join a GoToWebinar for the first time (or on a new computer), it will check to see if the desktop software is installed already and install it for you before you're connected to the webinar. Then the next time you join a webinar it will see the software and launch it automatically.

      

    • garybravo's avatar
      garybravo
      Active Contributor
      2 years ago

      Thank you GlennD,

       

      Am I right in saying, the app I install is the GoTo Opener as below screenshot? Or is there an app that I can't find called GoTo Webinar?

      And then when wanting to join a webinar, will this then be what we used to call GoTo Webinar?

      Asking as after I joined the Webinar this morning, whilst on the webinar in a chrome tab, with it running, I tried downloading and launching what I thought was the app and kept opening successive chrome tabs even though had ticked the box for the desktop app. Maybe it recognised was already on the webinar on web, that it just kept opening further tabs.

      What I did notice, that after downloading what I thought was the app, it kept disappearing from my downloads folder?

      Hopefully what I have downloaded now at the screenshot below the first is correct. I don't see anywhere that says GoTo Webinar?

       

      Many thanks for your help

       

      Gary

       

       

       

       

      • GlennD's avatar
        GlennD
        GoTo Manager
        2 years ago

        The GoTo Opener is the app that checks for and installs the desktop software when you join a webinar. It also launches the desktop software whenever you join a webinar in the future, so you should be set and ready to go for any webinars you have registered for.