Forum Discussion

JeanSmith's avatar
JeanSmith
Active Contributor
3 years ago

Email Confirmation Subject Lines

I have a draft webinar that I use when creating a webinar in GoToWebinar, it's called sample.  When I copy it to create a webinar, the email confirmation subject line remains "Sample Confirmation" and does not display the title of the webinar that was just created.  

And it happens on every webinar that I create from our sample or draft webinar.

  • KateG's avatar
    KateG
    3 years ago

    JeanSmith thanks again for the webinar IDs. We reviewed the history and haven't been able to recreate the experience. The only instance we have seen this in the past is when the old webinar being copied was created on the previous GoTo Webinar platform. The solution, was to schedule a new webinar and use that as the template going forward. 

5 Replies

Sort By
  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    JeanSmith thanks again for the webinar IDs. We reviewed the history and haven't been able to recreate the experience. The only instance we have seen this in the past is when the old webinar being copied was created on the previous GoTo Webinar platform. The solution, was to schedule a new webinar and use that as the template going forward. 

  • JeanSmith's avatar
    JeanSmith
    Active Contributor
    3 years ago

    Here is one I have yet to fix

    392-465-315

    The sample I use is 

    745-402-483

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    JeanSmith thanks for your response and follow-up info. We haven't been able to replicate at this time. The only known issue around this if the sample being used to copy is an older webinar, unfortunately the fix is to schedule a new webinar and use that as a template going forward. Would you be able to try that? 

  • JeanSmith's avatar
    JeanSmith
    Active Contributor
    3 years ago

    Have had if for a while. All of these were having the wrong subject line in confirmation email...i went in manually and fixed each of them

    192-498-947

    731-139-187

    572-867-803

    934-275-131

    259-328-323

    358-363-571

    663-081-763

    Having a sample webinar to copy from enables me to quickly set up a webinar and have my custom registration questions and custom evaluation post event.

    Thanks

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    Hi JeanSmith do you know how long ago your draft was originally scheduled or have the webinar ID (9 digit #) and we can take a closer look.