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klimt26's avatar
klimt26
Active Contributor
2 months ago

GoToWebinar and MacOS Tahoe 26

Good morning everyone, I updated to macOS Tahoe. GoToMeeting works BUT it is impossible to use the right button or the arrow on the Staff tab. This problem means that they are unable to deactivate ...
klimt26's avatar
klimt26
Active Contributor
2 months ago

Hi Kate, thanks for getting back to me.
I confirm that the application in question is GoToMeeting v10.20.0 (see attached images).

As you can see, the icons related to the microphone, the camera... are crushed (a situation that had never occurred before the update).

I confirm that, regarding the Participants tab, both the Participants section and the Staff section do not allow the use of the right button.

In addition, even if you click with the main mouse button, on the dart see attached images)) no drop-down menu is activated.

I hope everything is clear now.
I thank you in advance for your cooperation.

Umberto

 

  • klimt26's avatar
    klimt26
    Active Contributor
    2 months ago

    Hi Kate, today accessing the page I notice that the issue appears to be resolved. Do you happen to have any news about it? I work as an administrator of various webinar paths and I need to be able to manage the other speakers.
    I don't think the new experience is suitable for my situation.

    I look forward to hearing from you. Thank you.

    • KateG's avatar
      KateG
      GoTo Manager
      2 months ago

      HI klimt26​ 

      That's interesting, I haven't received a notice that it has been resolved. Are you still on Tahoe? Are you now able to unmute, dismiss and promote attendees? 

      • klimt26's avatar
        klimt26
        Active Contributor
        2 months ago

        Hi Kate, yes, I'm still using Tahoe but the problem is still present. Can you check by when this bug can be fixed please. The solution of using new experience is not feasible for me that I have to have administrator functions during webinars.

        Thank you very much.

  • klimt26's avatar
    klimt26
    Active Contributor
    2 months ago

    Thank you very much Kate.
    I'm waiting for good news. 😉