Forum Discussion

DevOpsUni's avatar
DevOpsUni
New Contributor
5 years ago

GoToWebinar for attendees opening in browser only

We are conducting webinars using GoToWebinar - Lite Plan and after registration attendees are getting an email to join the webinar all of them are getting invite with global.gotowebinar.com/XXXXXXX  ...
Problem
  • Chris Droessler's avatar
    Chris Droessler
    5 years ago

    In the Lite version the Attendees have to use a web browser or mobile app to connect to  the webinar.  They can NOT use the desktop app.

     

    If you want your Attendees to join the webinar using the desktop app, then you need to upgrade your account to the Standard or higher plan.

Chris Droessler's avatar
Chris Droessler
Respected Contributor

In the Lite version the Attendees have to use a web browser or mobile app to connect to  the webinar.  They can NOT use the desktop app.

 

If you want your Attendees to join the webinar using the desktop app, then you need to upgrade your account to the Standard or higher plan.

DevOpsUni's avatar
DevOpsUni
New Contributor
5 years ago

Hi Chris,

 

We conducted our webinar in May with the Lite plan and participants were able to attend it through the desktop application. I have tried two options -

1. When I am creating a new webinar by using the Copy Webinar feature from past events then attendees are able to join from the desktop application.

2.  When I have created a new webinar then attendees are not able to join from the desktop application and forcing them to join by web.

 

I appreciate your prompt action as we are having a hard time and losing our credibility.

  • Chris Droessler's avatar
    Chris Droessler
    Respected Contributor
    5 years ago

    It appears you are getting lucky using the Copy Webinar function to access a feature that you have not purchased.