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Eck-Tr's avatar
Eck-Tr
New Contributor
3 years ago

GoToWebinar Smart Device Login Problem

Hey friends! We encountered a problem during our webinar today. When the attendees tried to enter our session via GoToWebinar application in their iPhones, they could hear us but the view stayed in main registration page. They couldn’t see our webcam, our presentation and question panel. Main blue entry page stays at their screen. Is there anyone who faced this problem before?
Problem
Question
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    Eck-Tr   I apologize for the failure there.  We identified a problem on iOS devices earlier today that may have blocked their access to GoToWebinar broadcasts.  This issue should be fully resolved now, and you can always check the status of current services here:  https://status.gotomeeting.com/ 

    • PFFHelpCenter's avatar
      PFFHelpCenter
      New Member
      3 years ago
      Ash, were you able to identify that this was due to the 9/12 iOS 16 update? My org held a webinar on 9/14 at 12 pm Central Time, and we heard from iPad users whose app wouldn't load when they clicked to join through their registration email. Per the timestamp on your reply, the problem should have been resolved by then . Just wondering what might have been the problem for our users. Thanks.
      • GlennD's avatar
        GlennD
        GoTo Manager
        3 years ago

        Hi PFFHelpCenter, welcome to the community.

         

        As this topic is from December 2021 and iOS 16 is only just available now I do not think they are related. Can you please provide some more details about what the attendees using iPad experienced? Was there an error message displayed? Did they already have the GoToWebinar app downloaded and installed?