GoToWebinar support for screen readers

Question

It's come to our attention that the gotowebinar platform controls are not coded with accessible function descriptions.&nbsp; &nbsp;This means that participants with visual impairments are being discriminated against because features that are available to the general public cannot be accessed by participants who use screen reader software due to the lack of proper labeling of each feature/control.
This needs to be addressed as soon as possible because it's discriminatory towards individuals with visual impairments and prevents the platform from meeting federal accessibility requirements.

chris droessler · Answer

Can you provide a specific example of something that is not accessible and could be improved?

accessibility · Answer

The programing for the Tab Navigation of the platform controls and panels must include Alt Text.&nbsp;
&nbsp;
Screen reader users use tab navigation and depend on proper Alt Text to be able to identify the various platform features and controls.&nbsp;
The current lack of proper Alt Text for the GTW platform controls and panels prevents individuals using screen reader software from effectively navigating through the platform.&nbsp; Currently, the screen reader JAWS cannot identify the function of each of the platform controls and features.

ashc · Answer

Accessibility&nbsp; While we may not be fully compatible with all screen readers, there are many features we developed to be more accessible for GoTo participants.&nbsp; Please see the ongoing documentation here for updates:&nbsp;
&nbsp;
https://support.goto.com/webinar/help/what-accessbility-features-are-available-in-gotowebinar&nbsp;

accessibility · Answer

I appreciate your response; however, it's obvious that you lack the proper knowledge of how serious this issue is.
&nbsp;
I suggest you seek assistance from your legal department and consult with a qualified accessibility specialist to fully understand what's involved here.
&nbsp;
Again, the Tab Navigation is useless unless it's screen reader compatible.&nbsp; &nbsp;

webinarit · Answer

Has there been any update to this?&nbsp;
&nbsp;
GoToWebinar is NOT compatible with screen readers. This is a really big issue for accessbility.

Forum Discussion

GoToWebinar support for screen readers

Recent Discussions

Message "You need the appropriate permissions to use this application"

Registration Links in invitation opened on IPhone not going to registration page

What are the fields/variable available in Reminder Email or Confirmation Email?

Sound without image

The webinar was recorded, but it is not in the video library.