Forum Discussion

Ennowell's avatar
Ennowell
New Contributor
6 months ago

If Online self-service accounts can be migrated to Corporate accounts?

Hi~   We are a company and registered online and the account name of the admin center is our company name. However, after purchased GoTo Webinar plan by credit card with online account , the payer ...
KateG's avatar
KateG
GoTo Moderator
6 months ago

Hi Ennowell good to see you! 

 

Sorry to hear you're having issues with the payment. I do see that you created a case, it has been escalated internally to help facilitate this for you. Thanks for your patience as this gets resolved. 

 

If there are any issues let me know!

  • Ennowell's avatar
    Ennowell
    New Contributor
    6 months ago

    Hi Kate,

     

    Thanks for your reply.

    However, I haven't received any responses about my questions from any support team . 

    What did they resolve??  Could you help answer to me? 

    1. How can I solve this problem as I mentioned? 

    2. If my online account should be a corporate account? 

    3. If online account can be migrated to a corporate account?

     

    Thank you.

    • KateG's avatar
      KateG
      GoTo Moderator
      6 months ago

      Hi Ennowell ,

       

      The case hasn't been resolved yet, I have reached out to the representative who has your case for more information. Thanks for your patience. 

      • KateG's avatar
        KateG
        GoTo Moderator
        6 months ago

        HI Ennowell the feedback I received is that you would need to log into your account and change the name of the company you would like to see going forward, however, you would not be able to change the name of the previous receipt. 

         

        I left a note in your case, someone should be in contact with you soon, if you have any other questions, please let me know.