Forum Discussion

Ennowell's avatar
Ennowell
New Contributor
8 months ago

If Online self-service accounts can be migrated to Corporate accounts?

Hi~   We are a company and registered online and the account name of the admin center is our company name. However, after purchased GoTo Webinar plan by credit card with online account , the payer ...
KateG's avatar
KateG
GoTo Manager
8 months ago

 

Hi Ennowell, 

 

I received new information, most importantly for you,

 

  • it appears that if you continue to use your personal credit card on your e-commerce account, the invoice will display the name on that card. To get reimbursed, please follow your company's expense process.
  • In order to avoid this in the future, please consider using a company credit card if available,
  • If you only need one organizer and have a company CC there's no need move to corporate, but it is possible, sales would need to assist with this. 

If you are interested in a corporate account, please let me know, I'll add this information to your case and let them know you would like a response. Thanks! 

 

Ennowell's avatar
Ennowell
New Contributor
8 months ago

Hi Kate,

 

Thanks for your help on this issue.

 

Our company doesn't have credit card, only can use my personal credit card to pay it.

 

But I want to know if move to corporate account, can I still use my personal credit card and the invoice will display our company name?

 

Looking forward to hearing from you soon, thanks.

  • KateG's avatar
    KateG
    GoTo Manager
    8 months ago

    Ennowell I've pm'd the agent assigned to your case to ask why there hasn't been a response. Thanks again for your patience. 

  • Ennowell's avatar
    Ennowell
    New Contributor
    8 months ago

    Hi Kate,

     

    So far, no any representative contact me about corporate account moving, could you help push them?

     

    I hope this issue can be solved very soon.

     

    Thank you.

  • Ennowell's avatar
    Ennowell
    New Contributor
    8 months ago

    Hi Kate,

     

    Noted, I expect that the sales/billing rep contact me soon.

     

    I appreciate your help and patience on my issue.

  • KateG's avatar
    KateG
    GoTo Manager
    8 months ago

    Ennowell If you have a corporate account, it should be billed in your company name, I believe.

     

    I've reached out to the sales/billing rep to assist with this, they should be contacting you soon. Thank you as always for your patience.