Forum Discussion

MLP-Webinare's avatar
MLP-Webinare
New Contributor
3 years ago

Instant Join Web App - different survey

Hi,

some of our webinar attendees use the GoToWebinar App, others are using the Instant Join Web App (web browser: Edge).

I found out that web app users get another survey at the end of the webinar (it automatically opens after finishing the session) than GoToWebinar App users. Please see the screenshots. It is the same webinar session! 

 

I have no idea where the content of the web app survey comes from.

How can web app users get the correct survey after finishing the session?

 

  • AshC's avatar
    AshC
    3 years ago

    MLP-Webinare  If you are using the pop-up survey option then this is currently the expected behavior.  If you were to send the survey via email after the webinar ends, then all attendees should receive this, no matter the join-type. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    MLP-Webinare  If you are using the pop-up survey option then this is currently the expected behavior.  If you were to send the survey via email after the webinar ends, then all attendees should receive this, no matter the join-type. 

    • MLP-Webinare's avatar
      MLP-Webinare
      New Contributor
      3 years ago

      Hi,

      yes, we are using the pop-up surveys. e-mail don't make sense for our surveys. 

      So, there is currently no possibility to change the pop-up survey of webinars using Instant Join Web app? 

      Will this be changed in the next releases? 

       

      Thanks again!

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        3 years ago

        I believe it is on the ideas board to also pop surveys for web attendees, but I don't have any word on a solution yet.