Forum Discussion

donalmurphy's avatar
donalmurphy
Active Contributor
8 months ago

Pre-recorded video not appearing in webinar recording in new app

My webinars typically consist of live intro, followed by a pre-recorded video (which I upload prior to the start of the broadcast), followed by a live Q&A session and outro. I have also programmed the backend to automatically record the webinar once the broadcast starts.

 

Using the old version of the platform, my recording would capture everything, so I'd have one webinar recording consisting of the live intro, the pre-recorded video, and the live Q&A and outro.

 

I have used the new version of the platform twice now, and each time the webinar recording does not capture the pre-recorded video that I shared during the broadcast. The webinar recording does run the full length of the webinar itself, so comprises the live intro, then the default GTW microphone background image spanning the length of time the pre-recorded video was playing, followed by the live Q&A and outro.

 

During the webinar I play the pre-recorded video using the Share button at the bottom of the Control Panel.

 

Is there some step that I'm overlooking to make sure the pre-recorded video is also being capture in the webinar recording?

 

Cheers,

Donal 

  • donalmurphy's avatar
    donalmurphy
    3 months ago

    Hi Kate, the fix has fixed the issue I was having. The pre-recorded talks on the broadcast I hosted this week showed up on the broadcast recording. That reduces my post-production work significantly, so thanks for getting this fix pushed through.

    Donal

     

  • KateG's avatar
    KateG
    GoTo Manager
    8 months ago

    Hi donalmurphy 

     

    I tried to replicate your experience by creating a webinar, uploading a video in 'engage your attendee', and playing it during the webinar. I was able to see the recording. 

     

    The team couldn't replicate this experience either, so you should be able to see a video in the recording. 

    We can take a look at what may have happened if you share the session Webinar ID. You can PM me the information by clicking here and then Send a Message on the top right. 

    • JulieT15's avatar
      JulieT15
      New Member
      8 months ago

      Is it possible to do this and have people who call in also hear the recording? Or can only those logging in the desktop mode see and hear the recording? I would like for it to appear as live as possible and open it up to Q&A after.

      • GlennD's avatar
        GlennD
        GoTo Manager
        8 months ago

        Hi JulieT15, welcome to the community.

         

        When you share a video in a webinar the audio plays on the attendees computer, so attendees who only dial in to the conference call will not be able to see or hear the video content.

         

    • donalmurphy's avatar
      donalmurphy
      Active Contributor
      7 months ago

      Hi Kate,

       

      I'm still having this issue. Wondering if someone from GTW tech support could join me on a test webinar to see what I may or may not be doing to cause this?

       

      Cheers,

      Donal  

      • KateG's avatar
        KateG
        GoTo Manager
        7 months ago

        donalmurphy sorry for the delay here.


        Confirming that you are playing the video at normal speed? We are aware of an issue that may cause the video to be trimmed. 


        Otherwise, can you share the new Webinar ID that was affected? I will create an internal ticket for you. 

         

        Thanks and sorry for the inconvenience here. 

  • KateG's avatar
    KateG
    GoTo Manager
    3 months ago

    Hi all, 

    The team has released a fix that should mitigate this issue. 

    If you still have issues with recorded videos not appearing in Webinar recordings, please do let me know. 

    • donalmurphy's avatar
      donalmurphy
      Active Contributor
      3 months ago

      This is good news, Katie. I have a webinar tomorrow, October 1, so fingers crossed.

  • donalmurphy's avatar
    donalmurphy
    Active Contributor
    3 months ago

    Hi Kate, the fix has fixed the issue I was having. The pre-recorded talks on the broadcast I hosted this week showed up on the broadcast recording. That reduces my post-production work significantly, so thanks for getting this fix pushed through.

    Donal

     

    • KateG's avatar
      KateG
      GoTo Manager
      3 months ago

       

      Great news! Thanks for letting me know and for all your reports and patience.  

      Update 10/30/2024: Issue is resolved, closing the thread for further comments.