Forum Discussion

herojig's avatar
herojig
New Contributor
5 years ago

My webcam passes all tests, but in real life fails to connect during a real webinar.

My web cam passes all tests, but when I dial into the webinar I am supposed to be presenting, I can't share the camera. In the Control Panel it just says Connecting... when I hit the share button. Wh...
  • AshC's avatar
    AshC
    5 years ago

    In our testing, using the GoTo software preferences while in session and checking the webcam section can trigger the webcam usage request.  You might also try re-installing GoToMeeting more than once in order to trigger the Apple security process.

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

herojig  We have a ticket open with Apple about this behavior.  Sometimes if you go into the GoToWebinar settings while in session and edit the webcam feed it will trigger the activation.

  • herojig's avatar
    herojig
    New Contributor
    5 years ago

    hi, thx! but "edit the webcam feed" is something I don't have a clue on how to do. How to? I think I need support to send me a webinar link so I can show them what's going on. I am working with a corpororate license holder to present a webinar, and it's not going well... 

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      In our testing, using the GoTo software preferences while in session and checking the webcam section can trigger the webcam usage request.  You might also try re-installing GoToMeeting more than once in order to trigger the Apple security process.

      • herojig's avatar
        herojig
        New Contributor
        5 years ago
        Yes, it seems ½ dozen or so reinstalls will finally trigger the right security settings to be adjusted. Not a webcam problem, but a GoTo bug.