Forum Discussion

chrisclore's avatar
chrisclore
New Contributor
5 years ago

Name displayed in control panel is incorrect

We have a gotowebinar subscription that was initially set up by one person (Tracy), then taken over by me (Chris). My email address is the log in. I am the primary organizer. When I set Tracy up as a...
  • Chris Droessler's avatar
    Chris Droessler
    5 years ago

    As a quick fix, when you are running a GoToWebinar, go to the preferences, and there is a place to change your screen name as well as your email address.  You will have to do this each time you connect to a new webinar.

     

    I do this often, as I will log into multiple computers as the organizer, and I want to rename them so I can tell which is which.

rstrozier's avatar
rstrozier
Active Contributor
5 years ago

You would need to call GoTo to troubleshoot that issue, in the interim you can edit your name for each webinar in the control panel.

  • Chris Droessler's avatar
    Chris Droessler
    Respected Contributor
    5 years ago

    As a quick fix, when you are running a GoToWebinar, go to the preferences, and there is a place to change your screen name as well as your email address.  You will have to do this each time you connect to a new webinar.

     

    I do this often, as I will log into multiple computers as the organizer, and I want to rename them so I can tell which is which.

    • chrisclore's avatar
      chrisclore
      New Contributor
      5 years ago

      Thank you

      • Chris Droessler's avatar
        Chris Droessler
        Respected Contributor
        5 years ago

        And the preferred name you set in the Preferences, stays with the computer, but will not set automatically each time you run a webinar.

         

        Example:

        The Organizer name is John Smith.

        I start the webinar as John Smith and change the name in the preferences to Sally Smith.  Now, throughout the webinar I am seen as Sally Smith.

         

        If I run a new webinar on that same computer the next day, I log in as the Organizer and show up as John Smith.  I go to the preferences and still see Sally Smith listed.  I have to change that name for it to become effective.  I usually add a space after the name, and then the next time I remove the space.  It would be nice if GoTo would automatically use the name set in the preferences.