Forum Discussion

tveinot's avatar
tveinot
New Contributor
4 years ago

New to GoToWebinar and have some questions

Hi; I am new to GoToWebinar and I have some questions; I guess to start I will provide some infor about the event, it is three days offset by a day (7th, 9th, 11th of June) and each day there are 3 ...
  • Chris Droessler's avatar
    Chris Droessler
    4 years ago

    Welcome to the GoTo family.

     

    You can set up a single event that meets on multiple days.  That will give people a single registration.  When you are setting up a GoToWebinar event, there is a drop-down menu titled "Occurs." In that menu, select Custom, and then Register Once for All Sessions.  Each day can have separate times.

     

    With a new account, there are limits on your registration limit.  Eventually you will be able to have up to 5000 registrants and 500 Attendees.

     

    Are you trying to load an image to the webinar registration page?  You should be able to drag and drop  or click to choose a picture.  Maybe your web browser is not cooperating. Can you try another web browser?

     

    There are lots of videos and other helps out there. Just Google what you want.  Start with these videos:  https://support.goto.com/webinar/videos 

     

Chris Droessler's avatar
Chris Droessler
Respected Contributor

Welcome to the GoTo family.

 

You can set up a single event that meets on multiple days.  That will give people a single registration.  When you are setting up a GoToWebinar event, there is a drop-down menu titled "Occurs." In that menu, select Custom, and then Register Once for All Sessions.  Each day can have separate times.

 

With a new account, there are limits on your registration limit.  Eventually you will be able to have up to 5000 registrants and 500 Attendees.

 

Are you trying to load an image to the webinar registration page?  You should be able to drag and drop  or click to choose a picture.  Maybe your web browser is not cooperating. Can you try another web browser?

 

There are lots of videos and other helps out there. Just Google what you want.  Start with these videos:  https://support.goto.com/webinar/videos 

 

tveinot's avatar
tveinot
New Contributor
4 years ago

That helped! Unfortunately that registration setting needs to be defined at the start so I had to make a whole new webinar. There still seems to be no way to setup a schedule for each session unless I do each event as it's own session. Do you know how long will I have to wait to get 5000/500? My new Webinar is showing 5000/500; a little nervous because we will be launching in a month and I would like to have all my seats available.

 

 

  • markusedit's avatar
    markusedit
    Active Contributor
    4 years ago

    Hi,

     

    The registration limit is 5000 and the participation limit is 500. 

    • tveinot's avatar
      tveinot
      New Contributor
      4 years ago

      Yes, but the dashboard was showing 250 registration limit until I created a new one. I think it is because I did some setup under a 7 day trial.

      • markusedit's avatar
        markusedit
        Active Contributor
        4 years ago

        If you have a trial bersion it is the maximum: 250 attendees. If you have an active plan Pro you can modifiy the registration limit (up to 500).

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    tveinot  As soon as you become a paid subscriber you will have 10x the Registration allowance related to your Attendance maximum.  There are limits while you are still in the trial period, but these will be removed and automatically allow more attendees once the subscription activates.

    • tveinot's avatar
      tveinot
      New Contributor
      4 years ago

      The registration number isn't an issue anymore; as I mentioned previously when I made a new webinar the registration numbers corrected themselves. I still cannot add custom images or branding; clicking the link does nothing and drag and drop just opens in the browser. I tried Chrome, Edge, and Firefox. I have the registration link and the invited to the presenters but they aren't time specific; I got around this by just sending them the schedule. I got the videos and some are suing an older interface, it doesn't look like mine, and others show the same interface  but I do what they do but it just doesn't work. I think some refinement needs to be done with the interface or better directions; I don't know which. 

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        4 years ago

        tveinot  Feel free to give us a call if some features of specific webinar schedules are not working, so we can take a look at your set up there.