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Forum Discussion
New webinar registrations not showing
Hi there, any ideas why new registrations for a webinar aren't showing in my admin section, or why the email confirmations are not being sent out? I recently signed up for the pro version, though had...
Thank you KateG, we now appear to be seeing registrations so I can only assume that a couple of people had not completed the registration process properly. Thank you for explaining why I didn't get another email when I registered myself again on the same email address to test the process. On a separate note, if there's any way to prevent confirmation emails going to junk folders please let me know.
Glad to hear it's working!
Depending on your email provider you can mark the email as 'not spam' or have our email domain whitelisted in your system.
This article on password emails not received provides the domains that your company would want to approve.
Thank you very much again KateG, really appreciate your tips here.
