On October 2, webinars did not work on two different accounts. Video and sound were lost. WHY???

WHERE is the answer to the question of why the October 2nd webinar didn't work???
You asked questions and I answered!!!
WHERE is the answer to my question???
You've already caused me losses by canceling three webinars!!!
Why did you delete my discussion about compensation?
COMPENSATE ME FOR THE FOUR CANCELED WEBINARS!!!

WHERE is the answer why the webinar didn't work???

1.On the second account, things started working fine, but then participants lost audio and video, though the organizer had both.
On the first account, the organizer and participants had no video from the start of the webinar, but everyone had audio.
2. I used the same device I had before.
The internet connection wasn't tested on October 2nd, and it had never been tested before.
After restarting the broadcast on the second  account, everything worked again.

P.S. My reply email sent to mailer@us.khoros-mail.com was returned.
Why can't I reply to the email?
I don't want to share my accounts here.

Hi Kriss1​ 

Welcome to the Community. I saw from your message that the video and sound were not working. Can you please provide more information, including: 

• Did the video and sound working initially? Or did stop working? Or was it going in and out? Any more details you could provide would be helpful. 
• Was this happening for organizers? Attendees? Specific users or everyone? 
• What type of device were you using? 
• Did you check the internet connection? Were any troubleshoots attempted? ex. leaving/rejoining the webinar