On October 2, webinars did not work on two different accounts. Video and sound were lost. WHY???
undefined
Forum Discussion
Hi Kriss1
Welcome to the Community. I saw from your message that the video and sound were not working. Can you please provide more information, including:
- Did the video and sound working initially? Or did stop working? Or was it going in and out? Any more details you could provide would be helpful.
- Was this happening for organizers? Attendees? Specific users or everyone?
- What type of device were you using?
- Did you check the internet connection? Were any troubleshoots attempted? ex. leaving/rejoining the webinar
1.On the second account, things started working fine, but then participants lost audio and video, though the organizer had both.
On the first account, the organizer and participants had no video from the start of the webinar, but everyone had audio.
2. I used the same device I had before.
The internet connection wasn't tested on October 2nd, and it had never been tested before.
After restarting the broadcast on the second account, everything worked again.
P.S. My reply email sent to mailer@us.khoros-mail.com was returned.
Why can't I reply to the email?
I don't want to share my accounts here.Hi Kriss1
Sorry for the delay. There appears to have been some technical issues and my previous post did not post on Friday.
Please note, this is an online community where responses are public to help others with similar issues, we do not recommend posting personal information and I removed your links.
You wrote:
- On the second account, things started working fine, but then participants lost audio and video, though the organizer had both.
When attendees lose audio and video during a Webinar, but the organizer does not, it typically points to issues not with the organizer's connection or computer. Were all the attendees affected? Were they on the same network?
- On the first account, the organizer and participants had no video from the start of the webinar, but everyone had audio. After restarting the broadcast on the second account, everything worked again.
Were you unable to share a video or webcam? By default, only presenters, panelists and organizers can share their webcams during a webinar. If you were trying to share a video what type of device you were you using?
It does sound like you were able to resolve the issue by restarting the webinar, which cleared the glitch.
If you would like to delve further into what happened you can contact customer support with the Webinar ID and they assist further.
Your services haven't been working for a week, and you're making up all sorts of things but you don't acknowledge the problem!!!
