Ongoing Issue with Time Zone Error in GoToWebinar Email Reminders

Thank you for your response. However, I’d like to clarify that this issue is not related to copying a previous webinar event. The problem occurs consistently for all webinars, whether they are newly created or based on a copied event.

Since this has been an ongoing issue affecting all our customers who add events to Google Calendar via your email reminders, we would appreciate further investigation and a concrete resolution.

I would also like to to provide further clarification on the issue and what seems to be missing on your end.

Technical Explanation of the Issue:

• The problem occurs when users add events to Google Calendar through the email reminders sent by GoToWebinar.
• It appears that the calendar event data in your system is not correctly passing the user's time zone to Google Calendar.
• Instead of respecting the user’s configured time zone, the event defaults to the first time zone in Google’s list—Pacific Time (PT).
• This suggests that your integration may not be correctly setting the TZID parameter in the calendar event file (.ics) or the Google Calendar link.

What Needs to Be Fixed on Your End:

1. Ensure the correct time zone parameter (TZID) is included in the .ics file
   • When generating the .ics file attached to email reminders, make sure the correct TZID is included for the event start and end times.
   • If the TZID is missing, Google Calendar will assume the default (Pacific Time).
2. Ensure the Google Calendar link includes the correct time zone
   • When generating Google Calendar event links, you should include the ctz parameter with the correct time zone.
   • If ctz is missing or incorrect, Google Calendar will default to Pacific Time.

Since this issue affects all webinars, whether newly created or copied, we would appreciate further investigation and a concrete fix.

Could you confirm that your development team is reviewing these aspects of the integration? Please provide an update on the next steps and an estimated timeline for resolution.

Best regards.