Forum Discussion

MktgINT_2024's avatar
MktgINT_2024
Active Contributor
3 months ago

Ongoing Issue with Time Zone Error in GoToWebinar Email Reminders

Subject: Ongoing Issue with Time Zone Error in GoToWebinar Email Reminders I’m reaching out to address an ongoing issue with the time zone in calendar events added through the email reminders sent b...
munkor's avatar
munkor
Active Contributor
2 months ago

I believe the below workaround. Unfortunately, after adding the Google Calendar event following the approved registration from the email, I encountered a discrepancy. The event is scheduled for 9:30 AM CET, but it was added to Google Calendar as 4:30 PM PST. Ideally, it should reflect my local time zone, 4:30 PM GMT+8. In contrast, when I added the Outlook calendar (downloaded from the same email), it displayed the correct time and time zone of 4:30 PM GMT+8. Could you please advise on any potential workarounds, as this issue remains unresolved? Thank 

  • Where the issue occurs: The problem only occurs when the calendar event is added through the reminder email from GoToWebinar. If we manually add the event directly through the registration form on the GoToWebinar platform, the time zone is correctly set, and there are no issues.
KateG's avatar
KateG
GoTo Manager
31 days ago

Hi munkor 

I've been trying to recreate this using the registration email, confirmation email and reminder email but have not been able to, my calendar reflects the timezone in my Settings and not the timezone of the email.  

Could you please outline the steps you are taking? Any screenshots if possible would also be appreciated.  I see you have a support case opened and the team is trying to replicate as well. 

  • munkor's avatar
    munkor
    Active Contributor
    30 days ago

    got error when i revert the detail..content not published

    • KateG's avatar
      KateG
      GoTo Manager
      28 days ago

      Sorry you are experiencing issues munkor I see the support team has requested a video and is currently waiting to review. Thanks for your assistance as the team investigates this issue.