Subject: Ongoing Issue with Time Zone Error in GoToWebinar Email Reminders

I’m reaching out to address an ongoing issue with the time zone in calendar events added through the email reminders sent by your platform.

Summary of the issue:

Problem Description: Our customers have reported that when they add events to Google Calendar via the email reminders sent by GoToWebinar, the time zone is incorrectly set. It’s being changed to a completely different time zone, even though the correct time zone is set in Google Calendar.
Where the issue occurs: The problem only occurs when the calendar event is added through the reminder email from GoToWebinar. If we manually add the event directly through the registration form on the GoToWebinar platform, the time zone is correctly set, and there are no issues.
Why this is an issue: The issue appears to be tied to the email reminder feature in GoToWebinar. This is not a problem with Google Calendar itself, as everything works perfectly when the event is added manually via the GoToWebinar form.
Customer Impact: Customers who receive the email reminders from GoToWebinar are experiencing this problem, leading to confusion and frustration, as their calendar events are being incorrectly scheduled.

We have verified multiple times that the time zone settings are correct in Google Calendar and have ensured that all customers who reported the issue are using the correct settings.

Our Request:

We believe that the root cause of this problem lies in the integration between GoToWebinar’s email reminder system and Google Calendar. Since this issue is directly related to how your platform is sending the calendar invites, we kindly ask that your team investigate this further and work on resolving it.

Frustration and Ongoing Delay:

We have been trying to resolve this issue for over two months now, and, unfortunately, the responses we’ve received have either ignored the issue or repeated the same response. The answer we consistently get is that the problem lies with Google Calendar’s time zone settings, which we have already confirmed are correctly configured. Despite explaining this multiple times, we continue to be directed back to Google and asked to verify something that we’ve already ruled out.

It’s frustrating to keep repeating ourselves without seeing any meaningful progress or resolution. Additionally, we’re being asked to pass the responsibility onto our clients to reach out to Google for an issue that originates from your platform. This continuous back-and-forth without a solution is not only wasting our time but also our customers' time, and it's clear that the responsibility lies on your side to fix the integration.

Thank you for your attention to this matter. We expect a prompt and actionable response to resolve this issue as soon as possible.

Best regards.