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Ongoing Issue with Time Zone Error in GoToWebinar Email Reminders
Subject: Ongoing Issue with Time Zone Error in GoToWebinar Email Reminders I’m reaching out to address an ongoing issue with the time zone in calendar events added through the email reminders sent b...
Hi KateG it looks OK now.
did a test and the timezone now is OK.
Thank you so much for pursuing this.
Hi MktgINT_2024
Thanks for getting back to me. Sorry to hear that this issue has still not resolved.
I reviewed your last correspondence on 1/3, the case was escalated and it was determined to be a bug that affects GCalendar and would need to be resolved with Google.
I'm sorry that we can't offer more support, but at this time you would need to open a video conference with Google to proceed further.
Hi KateG , I appreciate your response, but I must reiterate that the issue is not with Google Calendar—it originates from GoToWebinar’s handling of calendar event data.
We have already provided a detailed technical explanation of the issue, outlining exactly what needs to be fixed on your side, including ensuring the correct TZID parameter in the .ics file and the ctz parameter in the Google Calendar link. These are settings controlled by your platform, not by Google.
It is incredibly frustrating to see this issue being dismissed when the fix is so straightforward for your development team. At this point, it is surreal that we are still going in circles on something that could likely be resolved in minutes.
Please escalate this matter properly and have your team address the root cause instead of redirecting us to Google for an issue that is entirely within GoToWebinar’s control.
Looking forward to an actual resolution.
Best
