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Robin77's avatar
Robin77
New Contributor
2 years ago

Permanent mshtml.dll error at starting of GoToWebinar

Dear Community! I attend webinars hosted through GoToWebinar. The organizer uses a “live” version of GoTo that does not need to be installed on my computer. I am working on the Windows machine Wintr...
Windows
  • Robin77's avatar
    Robin77
    2 years ago
    Thank you for your mail. I have Internet Explorer (11), According to Microsoft, it shouldn't be possible to uninstall it.
    On the other hand, Microsoft recommends unchecking Internet Explorer using >>execute/optionalfeatures/Windows-Features/<<, which should deactivate the program.
    I did that, but it didn't help.
    Then I have removed the MSHTML.DLL from the Internet Explorer directory and now the error does not occur.
    Regards Robin77
KateG's avatar
KateG
GoTo Moderator

Hi Robin77 welcome to the GoTo Community. Thanks for the detailed post on the situation. We tried to replicate the experience on a similar system and disabled IE but did not receive an error message and were able to join as anticipated. At this stage, I recommend reaching out to customer support, one of our representatives can take a look at the situation. 

Robin77's avatar
Robin77
New Contributor
2 years ago
Thank you for your mail. I have Internet Explorer (11), According to Microsoft, it shouldn't be possible to uninstall it.
On the other hand, Microsoft recommends unchecking Internet Explorer using >>execute/optionalfeatures/Windows-Features/<<, which should deactivate the program.
I did that, but it didn't help.
Then I have removed the MSHTML.DLL from the Internet Explorer directory and now the error does not occur.
Regards Robin77
  • KateG's avatar
    KateG
    GoTo Moderator
    2 years ago

    Robin77 thanks for sharing your solution, glad to hear it's resolved.