Forum Discussion

tanyapereyra's avatar
tanyapereyra
Active Contributor
6 months ago
Solved

Please have the new survey asking about gotowebinar quality survey removed

Theres a new survey popping up at the end of all my webinar asking about the quality of the service. This is creating alot of confusion with my candidate viewers since they already have to fill out m...
  • KateG's avatar
    KateG
    5 months ago

    tanyapereyra as an update, the team has implemented changes so that the GTW survey will not display if a customer has enabled a post-session survey. 

KateG's avatar
KateG
GoTo Manager
6 months ago

Hi tanyapereyra welcome to the GoTo Community,

 

Let me see what I can find out. 

 

  • To ensure I understand, are you referring to the pop-up (see below) or something else? 
  • You mentioned the survey is new, have you just started using the new experience? Or are you on the classic version? 

  • tanyapereyra's avatar
    tanyapereyra
    Active Contributor
    6 months ago

    Yes, correct. Thats the survey popping up, how do I get rid of it for all my webinars. Im assuming im using the same, since I havent modified or changed anything to my account.

    • KateG's avatar
      KateG
      GoTo Manager
      6 months ago

      tanyapereyra thanks for getting back to me. I don't see  a way to disable the pop-up, but I'm checking with the team and will get back to you shortly. 

      • tanyapereyra's avatar
        tanyapereyra
        Active Contributor
        6 months ago

        Hello, 

         

        Please advise if this will be fixed asap.  Whenever a viewer finished with the webinar, it will bypass my own survey and it will show yours instead when its done on the phone, this is not a great feature and its not right for my viewers to have to answer your survey before being able to answer mine.