tanyapereyra as an update, the team has implemented changes so that the GTW survey will not display if a customer has enabled a post-session survey.
Ive been informed that theres no way to stop your survey from showing up before mine. I have cancelled my service after 3 long years of using this service, I would advise to have this quality pop survey removed as soon as possible, as it will cause a great impact on clients who use the survey feature by reducing theirs. In the future if you guys do end up removing this, contact me and I would love to come back ,as Ive had an a great experience with gotowebinar for the last 3 years up until this point. Best of luck.
tanyapereyra I'm very sorry to hear this.
We have shared your experience with our product team, and the need to disable the survey has been expressed.
tanyapereyra as an update, the team has implemented changes so that the GTW survey will not display if a customer has enabled a post-session survey.
Hello,
When will this take effect? As i'm still seeing the quality survey show up.
tanyapereyra Unfortunately, I don't have a confirmed date, it's scheduled to occur in the upcoming sprint which is traditionally 1-4 weeks.
