tanyapereyra as an update, the team has implemented changes so that the GTW survey will not display if a customer has enabled a post-session survey.
tanyapereyra I'm very sorry to hear this.
We have shared your experience with our product team, and the need to disable the survey has been expressed.
tanyapereyra as an update, the team has implemented changes so that the GTW survey will not display if a customer has enabled a post-session survey.
Hi tanyapereyra,
As I mentioned we removed the survey for all live webinars that have a post webinar survey scheduled in September, however, after your last update we reviewed your account and saw you had record webinars which had not been accounted for. We will be making the same change to recorded webinars that have a post webinar survey scheduled.
Hello,
Yes, all our webinars are recorded and watched on demand, thank you for the update and thanks for the assistance in solving this issue for us.
Hello,
When will this take effect? As i'm still seeing the quality survey show up.
tanyapereyra Unfortunately, I don't have a confirmed date, it's scheduled to occur in the upcoming sprint which is traditionally 1-4 weeks.
tanyapereyra the change has is now live.
Hello,
Thank you for the follow up, but I have just tested this and I dont think any change has taken effect. The quality survey is prompting up still, even before mine does. please see below:
Hello,
Following up on this. The quality survey is still showing up at the end of my webinars before my own one does. I have been waiting over a month for this survey to be removed. I have decided to wait this long because I was told it would be removed with the new update and it has not. Please let me know if this will actually get removed or not as its seriously affecting my post survey fill out rate that I ask clients to fill. Thank you.
Hi tanyapereyra,
We did make a change in September so that our survey would not launch if and Organizer had their own post webinar survey scheduled. I will let the team know you are still seeing it and we will review your account.
Hello,
I would like to know if this issue will get solved or not. Your quality survey is still showing up to my candidates and viewers. for several months this has been going on and I was told it would be removed weeks ago and it has not. My viewers are not happy and feel deceived when they are going in for a job overview webinar and find out they have to fill out a form on your webinar service instead.
Some viewers are only receiving your quality survey and are not even seeing ours. Please have my concerns addressed as I have been a client for 3 years now and would like a permanent solution to this.
Please let us know when this will take effect for recorded webinars. As of today, we checked and the GoTo Quality surveys are still showing at the end of each webinar.
