tanyapereyra as an update, the team has implemented changes so that the GTW survey will not display if a customer has enabled a post-session survey.
tanyapereyra I'm very sorry to hear this.
We have shared your experience with our product team, and the need to disable the survey has been expressed.
tanyapereyra as an update, the team has implemented changes so that the GTW survey will not display if a customer has enabled a post-session survey.
Hello,
When will this take effect? As i'm still seeing the quality survey show up.
tanyapereyra Unfortunately, I don't have a confirmed date, it's scheduled to occur in the upcoming sprint which is traditionally 1-4 weeks.
tanyapereyra the change has is now live.
Hello,
Thank you for the follow up, but I have just tested this and I dont think any change has taken effect. The quality survey is prompting up still, even before mine does. please see below:
