Forum Discussion

tanyapereyra's avatar
tanyapereyra
Active Contributor
2 years ago
Solved

Please have the new survey asking about gotowebinar quality survey removed

Theres a new survey popping up at the end of all my webinar asking about the quality of the service. This is creating alot of confusion with my candidate viewers since they already have to fill out m...
  • KateG's avatar
    KateG
    2 years ago

    tanyapereyra as an update, the team has implemented changes so that the GTW survey will not display if a customer has enabled a post-session survey. 

GlennD's avatar
GlennD
GoTo Manager
2 years ago

tanyapereyra It was marked solved back in September when we updated the behavior for live webinars, we did not know then that you were using recorded webinars. Now that we do know we will make the same change for recorded webinars, and when that happens I will update you.  

tanyapereyra's avatar
tanyapereyra
Active Contributor
2 years ago

Id, like a rough estimated time. Having to wait 3 months now since we first emailed you about this issue which is costing us a lot of conversions. we need to know if this is a couple weeks or months issue, as we have been waiting patiently and have decided to wait this out instead of trying to find an alternate service because your team told us it would be brief and it has not.