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Forum Discussion

CustomerEd's avatar
CustomerEd
New Member
12 months ago

Poll questions disappearing, deleting or duplicating

Hi,  Our poll questions for webinars keep either disappearing, deleting or duplicating. Removing, re-creating and saving isn't solving it.  Is anyone else experiencing this? if so, are there any fi...
KateG's avatar
KateG
GoTo Manager
12 months ago

Hi CustomerEd, 

 

Thanks for the additional information. This is not a current known issue. I see you have a case open with Customer Support, please continue working with them. I recommend having the Webinar IDs of the affected Webinar ready to share in order for the support team to take a close look at what may be happening.  

CustomerEd's avatar
CustomerEd
New Member
12 months ago

Hi Kate, 

I think the case has accidentally been closed. How can we reopen it?


Is GoTo going through an update? I've been told some customers have the 'classic version' and others have a new version green header. They are also experiencing issues with features being glichy, i'm wondering if it's due to this system upgrade/transition.

  • KateG's avatar
    KateG
    GoTo Manager
    12 months ago

    Hi CustomerEd

    I reopened the case, someone should reach out to you soon. You can also call back our support directly using this link. Speaking to someone on the phone will be the best bet to get to the bottom of what's happening. 

    There is a new version of GoTo Webinar currently in Beta, if you haven't switched to the new experience, your attendees won't be in the new experience. For more information on the new experience, please see Glenn's post here. 

    Can you provide some more information on what features are glitchy? Thanks.