Hi Kate,
I think the case has accidentally been closed. How can we reopen it?
Is GoTo going through an update? I've been told some customers have the 'classic version' and others have a new version green header. They are also experiencing issues with features being glichy, i'm wondering if it's due to this system upgrade/transition.
Hi CustomerEd
I reopened the case, someone should reach out to you soon. You can also call back our support directly using this link. Speaking to someone on the phone will be the best bet to get to the bottom of what's happening.
There is a new version of GoTo Webinar currently in Beta, if you haven't switched to the new experience, your attendees won't be in the new experience. For more information on the new experience, please see Glenn's post here.
Can you provide some more information on what features are glitchy? Thanks.
