Forum Discussion

SoniaDW's avatar
SoniaDW
Active Contributor
4 years ago

Polls not showing on recorded video

During the session there was no issue while launching poll questions. In the video recording of the webinar (saved in GoTo Library) not even one of the 20 polls launched is visible.   Why?   Tha...
Problem
  • GlennD's avatar
    GlennD
    4 years ago

    Hi SoniaDW 

     

    We have looked into this issue and confirmed that for Polls to show in the recording they must be launched by the Organizer that is presenting the webinar at the time. Unfortunately, at this time if they are launched by a co-organizer they will not be captured in the presenter's recording.

     

     

AshC's avatar
AshC
Retired GoTo Contributor

Hi SoniaDW

If there was no issue during the live broadcast, and you can see the Polling results on the webinar report, then it sounds like there may have been an issue with the cloud recording conversion.  In this case please contact Customer Care directly in order to file a case for Engineering.  In some cases we can still locate the original / lost files in order to re-convert the recording again. 

 

https://support.goto.com/webinar/help/how-do-i-contact-gotowebinar-customer-support-g2w090151 

SoniaDW's avatar
SoniaDW
Active Contributor
4 years ago
Thanks for your reply!
  • GlennD's avatar
    GlennD
    GoTo Manager
    4 years ago

    Hi SoniaDW 

     

    We have looked into this issue and confirmed that for Polls to show in the recording they must be launched by the Organizer that is presenting the webinar at the time. Unfortunately, at this time if they are launched by a co-organizer they will not be captured in the presenter's recording.

     

     

    • AllforOnePL's avatar
      AllforOnePL
      Active Contributor
      2 months ago

      Hi 

      do we have solution to this problem? Polls still don't appear in recordings. Even when launched by organizer 😞

      Best!

      Ola

      • KateG's avatar
        KateG
        GoTo Moderator
        2 months ago

        HI AllforOnePL , can you confirm if you are using the new GoTo experience or classic? 

        Thanks