Forum Discussion

donalmurphy's avatar
donalmurphy
Active Contributor
5 months ago

Pre-recorded video not appearing in webinar recording in new app

My webinars typically consist of live intro, followed by a pre-recorded video (which I upload prior to the start of the broadcast), followed by a live Q&A session and outro. I have also programmed th...
KateG's avatar
KateG
GoTo Moderator
5 months ago

Hi donalmurphy 

 

I tried to replicate your experience by creating a webinar, uploading a video in 'engage your attendee', and playing it during the webinar. I was able to see the recording. 

 

The team couldn't replicate this experience either, so you should be able to see a video in the recording. 

We can take a look at what may have happened if you share the session Webinar ID. You can PM me the information by clicking here and then Send a Message on the top right. 

  • JulieT15's avatar
    JulieT15
    New Member
    5 months ago

    Is it possible to do this and have people who call in also hear the recording? Or can only those logging in the desktop mode see and hear the recording? I would like for it to appear as live as possible and open it up to Q&A after.

    • GlennD's avatar
      GlennD
      GoTo Manager
      5 months ago

      Hi JulieT15, welcome to the community.

       

      When you share a video in a webinar the audio plays on the attendees computer, so attendees who only dial in to the conference call will not be able to see or hear the video content.

       

  • donalmurphy's avatar
    donalmurphy
    Active Contributor
    4 months ago

    Hi Kate,

     

    I'm still having this issue. Wondering if someone from GTW tech support could join me on a test webinar to see what I may or may not be doing to cause this?

     

    Cheers,

    Donal  

    • KateG's avatar
      KateG
      GoTo Moderator
      4 months ago

      donalmurphy sorry for the delay here.


      Confirming that you are playing the video at normal speed? We are aware of an issue that may cause the video to be trimmed. 


      Otherwise, can you share the new Webinar ID that was affected? I will create an internal ticket for you. 

       

      Thanks and sorry for the inconvenience here. 

      • donalmurphy's avatar
        donalmurphy
        Active Contributor
        4 months ago

        Hi Kate,

         

        The most recent webinar that was impacted is 342-095-227.

         

        My APAC colleagues hosted the same webinar for our Asian community and what's interesting is that the recording of the webinar does include the same pre-recorded video that was shared during the broadcast. The ID for that particular webinar is   873-577-867 in case you are able to compare and contrast settings between mine and theirs that could shed light on why I'm having the issue and not them.

         

        Thanks,

        Donal