The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
bechammond
2 years agoActive Contributor
Presenter no sound but has Green when mic is on - webcast and coming from an exernal company
Hi, I have issues with external presenters when using webcast. They do have security protocols for their company, but was able to download GoToWebinar and run it which I thought was strange. Th...
- 2 years ago
Hi bechammond, welcome to the community.
It is possible this was security software on the attendee's side, but like you I would expect that they would not even be able to download and install the GoTo Webinar desktop software. If a similar situation happens again the attendee could switch audio mode to Telephone and dial into the conference call.
GlennD
2 years agoGoTo Manager
Hi bechammond, welcome to the community.
It is possible this was security software on the attendee's side, but like you I would expect that they would not even be able to download and install the GoTo Webinar desktop software. If a similar situation happens again the attendee could switch audio mode to Telephone and dial into the conference call.
bechammond
2 years agoActive Contributor
Thanks Glenn - just thought it was strange as I can normally work around their issues troubleshooting.
I had 11 presenters, and while I did check out the dial in to Audio option and tested it as well, it was going to be too hard with that many people. I ended up pre recording on Teams and launching it as a video for the webinar.