Forum Discussion

bechammond's avatar
bechammond
Active Contributor
2 years ago
Solved

Presenter no sound but has Green when mic is on - webcast and coming from an exernal company

Hi, I have issues with external presenters when using webcast.  They do have security protocols for their company, but was able to download GoToWebinar and run it which I thought was strange.    Th...
  • GlennD's avatar
    GlennD
    2 years ago

    Hi bechammond, welcome to the community.

     

    It is possible this was security software on the attendee's side, but like you I would expect that they would not even be able to download and install the GoTo Webinar desktop software. If a similar situation happens again the attendee could switch audio mode to Telephone and dial into the conference call.

     

     

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi bechammond, welcome to the community.

 

It is possible this was security software on the attendee's side, but like you I would expect that they would not even be able to download and install the GoTo Webinar desktop software. If a similar situation happens again the attendee could switch audio mode to Telephone and dial into the conference call.

 

 

bechammond's avatar
bechammond
Active Contributor
2 years ago

Thanks Glenn - just thought it was strange as I can normally work around their issues troubleshooting. 

 

I had 11 presenters, and while I did check out the dial in to Audio option and tested it as well, it was going to be too hard with that many people. I ended up pre recording on Teams and launching it as a video for the webinar.