Presenter no sound but has Green when mic is on - webcast and coming from an exernal company
Hi, I have issues with external presenters when using webcast. They do have security protocols for their company, but was able to download GoToWebinar and run it which I thought was strange.
They have the green mic showing, but no sound is coming through. From troubleshooting, they only have 1 mic and audio to select. They can hear me when I talk. I feel like it's something in their security permissions blocking from using microphone with GoToWebinar.
When they tried to launch webcam, it also said webcam being used in another program.
I recall something similar has happened with another company - could it have to do with their security and not allowing camera, or sound to be used within the app?
Has anyone else come across this with a presenter not able to have sound?
Hi bechammond, welcome to the community.
It is possible this was security software on the attendee's side, but like you I would expect that they would not even be able to download and install the GoTo Webinar desktop software. If a similar situation happens again the attendee could switch audio mode to Telephone and dial into the conference call.
