Forum Discussion

Ethan Banks's avatar
Ethan Banks
New Contributor
7 years ago

Processing Time For Online Recordings?

Recorded a webinar today that was just over 4 hours. Online recording was enabled.   How long is it, typically, before the online recording is ready? That's the one that has the webcams, and my pre...
  • AshC's avatar
    AshC
    7 years ago

    Ethan Banks I apologize, that sounds longer than needed to process a recording.

     

    In my experience, the processing time for Online Recordings should not be more than half the time of the original broadcast.  If you have a stuck webinar processing online, please contact Customer Support at your convenience in order to create a case to fix (may require escalation).

TJCWebinarNotif's avatar
TJCWebinarNotif
Active Contributor
2 years ago

I received an email saying my recording had processed and was ready.  But then when I go to the Library, it continues to state that it is processing and it is taking much longer than usual.   Has anyone experienced this previously?  Support tickets take so long and it is inconvenient to sit on the phone line for long periods with their support team while they google possible issues.  Can anyone on here provide any insights or recommendations?  We've been having many technical issues with the GoToWebinar platform the last 2-3 months and are debating leaving the product line this year.