Hello,
This isn't a big deal either way. In the past I thought the panelist/organizer email invite would come from our own email which the GTW account is under. This a.m. I noticed the emails are coming from customercare@gotowebinar.com
Is that new or did I trigger this somehow?
As always, Thanks
A ticket with our development team has been opened for this issue.
Yep, you're correct. I added presenters as Org which gave the from GoTo in the email, switched them back to panelist which gave our name. Not sure why this time I added them as Org's instead of Panelist like I've done the last 200 times!
Thanks for the help, all resolved. Thanks again
Thank you for the screenshots, I see the change you are describing now. From some additional testing, it only appears to be happening with panelist and co-organizer emails, not attendee emails.
Thanks, yeah the reply to is correct being our email account. It's the from name (not email) that the name it's coming from is not our account name anymore. It's the "GoTo Webinar Global Customer Support" instead of our account name. Below is a screen shot of how they were listing the from name. Second screen shot is how they look now
Hi Ken4,
GoToWebinar emails that we send out on your behalf have always come from that email address, but the Reply-To would show the organizer's email address so any replies would go to the organizer. I am not aware of any changes being made to this, and when I just tested with one of my own webinars the Panelist email still shows my organizer email in the Reply-To field. Which email client are you using?
Correction, appears they always came from the Customer Care email but it would list for example: being from
our personal elearning name. Currently they show coming from "GoTo Webinar Global Customer Care Support" which we'd like to go back to them coming from our elearning name
Thanks
