Forum Discussion

Ken4's avatar
Ken4
Frequent Contributor
3 years ago

Question on panelist invite and reminder, who it came from email

Hello,

This isn't a big deal either way. In the past I thought the panelist/organizer email invite would come from our own email which the GTW account is under. This a.m. I noticed the emails are coming from customercare@gotowebinar.com

Is that new or did I trigger this somehow?

 

As always, Thanks

  • Ken4's avatar
    Ken4
    Frequent Contributor
    3 years ago

    Correction, appears they always came from the Customer Care email but it would list for example: being from

    our personal elearning name. Currently they show coming from "GoTo Webinar Global Customer Care Support" which we'd like to go back to them coming from our elearning name

     

    Thanks

    • GlennD's avatar
      GlennD
      GoTo Manager
      3 years ago

      Hi Ken4,

       

      GoToWebinar emails that we send out on your behalf have always come from that email address, but the Reply-To would show the organizer's email address so any replies would go to the organizer. I am not aware of any changes being made to this, and when I just tested with one of my own webinars the Panelist email still shows my organizer email in the Reply-To field.  Which email client are you using?

       

       

      • Ken4's avatar
        Ken4
        Frequent Contributor
        3 years ago

        Thanks, yeah the reply to is correct being our email account. It's the from name (not email) that the name it's coming from is not our account name anymore. It's the "GoTo Webinar Global Customer Support" instead of our account name. Below is a screen shot of how they were listing the from name. Second screen shot is how they look now