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Forum Discussion

Katrin's avatar
Katrin
Active Contributor
3 years ago

New look and feel of Emails sent from GoTo Webinar

The latest update on the  Emails sent from GoTo Webinar such as confirmations and registration does not allow us anymore to adapt the colors to our company colors as before. Why would there be an up...
KateG's avatar
KateG
GoTo Manager
3 years ago

Katrin I let the team know that branded colors are not translated to the emails, the team is working on a update. Thanks for calling this out and bringing it to our attention. 

JenL's avatar
JenL
Active Contributor
3 years ago

#FAILURE - GoTo web developers have made the biggest error in launching the new interface and design output for the branding section of the GoToWebinar platform webcast settings.  What used to be a custom feature and asset to have your company logo uploaded and framing the email and embedded text copy/hyperlinks closely matching to your company's brand colours  are no longer available. What appears is a displaced company logo with a white background (even though logo uploaded had a transparent bg) positioned within a bigger grey frame and looks like a 6 year old cut & paste it into the frame, and then you have green embedded hyperlink/text, and one single blue hyperlink. When those were traditionally blue which luckily aligned with our brand colours, but blue is also quite universal for the online world.  You've now caused brand identity issues and reputational damage to every GoTo customer's associate/client's experiences. Does the GoTo CEO like to see his company's logo distorted and his colours changed on his brand materials and in the marketplace??

 

Please fix the issue that you created. You may lose a lot of customers from this casualty. All of your competitors allow their clients to customize their tool so that it aligns with their external facing brand.

 

As well, it would be nice to be notified of such changes rather than be surprised. Your customers deserve an email when you make critical changes as you do with maintenance updates.

 

Thank you.

 

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    Katrin, JenL Our team has fixed the issue with the email colors, as well as the grey background. Thanks for your patience as we resolved the issue. 

    • JenL's avatar
      JenL
      Active Contributor
      3 years ago

      Hi Karin,

      1. Only the Customer-Facing email confirmation was fixed with for the masthead logo and font colours for the hyperlinks.

       

      2. The Internal-Panelists facing email confirmation was partially fixed for the masthead logo, however, what still deploys is the hyperlinks in a mix of green and blue fonts. That was not fixed.

      • KateG's avatar
        KateG
        GoTo Manager
        3 years ago

        Hi JenL thanks for getting back to me, I created samples to understand what you are seeing to report to the team. From what I see: 

        • "How to Join Webinar" does not reflect branded colors in the Panelist email
        • Calendar and email hyperlinks default to green vs blue in the Panelist email 

        Anything else? Thanks for your help. 

         

        How to Join web

         

        PanelistAttendee