The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Chris Droessler
6 years agoRespected Contributor
Play video embedded in PowerPoint and mix multiple computers and cameras to a GoToWebinar -
Have you ever wanted to play a video embedded in a PowerPoint file through GoToWebinar but can't because the audience sees a jumpy video with a low frame rate? Or you want to show off a computer p...
- 6 years ago
11 Feb Second Update - The desktop apps for GTT and GTM won't work with the ATEM unless you can find an "IT Professional" who can whitelist certain ports in Windows 10 systems to allow them to receive video for GTT and GTM. In other words, unless you want to screw with your registry files in hopes of making GTT or GTM work, you might want to investigate other web conference providers that just treat the ATEM Mini like a webcam. (It looks like Chris was using a Mac, so it looks like Macs don't have this problem)
11 Feb Update - this post was marked as an answer too soon. Got the ATEM Mini, and it works with everything EXCEPT GoToTraining and GoToMeeting. Support is telling me that the ATEM is "too professional" for GoToTraining and it only supports simple webcams. Still trying to make it work, but not looking good. This could be a deal breaker for GTT going forward.
ORIGINAL POST:
Thank you - this is really helpful. I ordered an ATEM Mini earlier this week and am eagerly awaiting its arrival. This device will do a lot to make my GoToTraining sessions a lot more professional. I've been frustrated a long time by the inability to zoom smoothly and control the focus of webcams, and now I can use a real camera to capture my video.
Quick_Cutter
6 years agoActive Contributor
No fix that I'm aware of. I had to change vendors. I'm not going to promote anyone specific, but every other vendor I tried worked effortlessly with the ATEM.
GoTo support told me I had to go to a professional networking specialist to make changes to Win10 registry files to make my system compatible with GoTo. Switching vendors was a lot easier and cheaper.
nikniknik
6 years agoNew Contributor
In all my forum research, the ATEM Mini will only work with GTW or GTM with a Mac, albeit a potentially cropped image.
Blackmagic says all they are doing is providing a signal and it is up to the software to accept that.
Every other service recognizes the ATEM Mini except GTW/GTM.
LogMeIn says it is too "Professional" and say you need to change some settings that most IT teams won't make.
AshC are there any plans for LogMeIn to update the software for GoToWebinar or GoToMeeting to accept what is becoming a wildy popular and powerful piece of equipment?
Please tell us this is in the works... maybe post-pandemic.
- gerardso6 years agoNew Contributor
Thanks for sharing
- gmacnv6 years agoActive Contributor
OK. The majority of my spring presentations are over, it was soooo painfull; now have to get ready for my summer presentations. I haven't heard from LogMeIn wrt LogMeIn solving my PowerPoint embedded video problems and the problems that were spawned from that. LogMwIn said there were working on a "fix" but I've heard anything, even after repeated requests. Time to move on. Checking out other Webinar business solution providers. First up...Zoom. Signed up for an account a few days ago. Started playing around with it and so far it seems like it might work. The biggie....my MAJOR PPT embedded video problem seems to be gone (Great!!). PPT embedded video seems to play well (video and audio). The video is smooth, not choppy.There is an about a one quarter to one half second delay between the presenter and the participant. That's not a big deal to me and is a great trade for improved video quality. Control panel is about the same as LOGMeIn and its intuative enough for an easy and acceptable transition. I thought LogMeIn's response to my problem was terrible and indicative of their lack of interest in keeping their small business Customer base.
GmacNV
- Chris Droessler6 years agoRespected Contributor
I think that what GMACNV is saying is that Zoom has a video playback feature that people have been requesting in GoTo for many years.
- gmacnv6 years agoActive Contributor
AshC
Chris is correct. Surprisingly, GoTo isn't compatible with one of the most basic, common and widely used business tool...PowerPoint (PPT). My PPT presentations…text…animation…embedded video… is scripted, formatted and orchestrated to achieve a high degree of audience attention, maximize their participation and maximize their learning experience. Unfortunately, embedded videos in my PPT came across as to choppy and negated all of my hard work, effort and significantly reduced learning. I’m exceptional at putting a square peg into a round hole. I am painfully aware of the five video upload capability, but what do you do when your presentation has 15-20 videos? I got around that limitation because I decided to invest 7-8 hours (for all 10 of my presentations)
- Using video editing software that I had to learn on the fly, I combine 5-6 of my videos into one of their five video maximum limit. That was a lot of time and effort and...why only five?
- By combining 5-6 videos (i.e. topics) into one video, I'm now forcing my participants to “track” 5-6 different topics. When the video ends and there is post video discussion, there was always some confusion as to which of the 5-6 videos are we discussing
- Their uploaded video capability only offers play and stop, no rewind for a 2nd or 3rd review…what the hell?
- Their uploaded video capability caused me to jump between the PPT presentation and GoTo's video library. As a result, my presentations grew longer (not a good thing), I had to reduce content (not a good thing) to maintain time and participants learning experience was lowered (definitely not a good thing)
- The most ugliest of all…I had to spent 7-8 hours per presentation (times 10 presentations for a total of about 80 painful hours) to totally redo my presentation format/approach to fit an extremely untenable GoTo business solution
Now that my spring presentation window is over and my summer presentation window isn’t until late June, I’ve decided that GoTo’s business solution won’t work for my business and now is the time to look for a replacement. It’s not that I haven’t given GoTo an opportunity to meet my business needs, I’ve contacted them multiple times and generally get little to no response (arn't they in the business to provide business solutions). Seems my business isn’t that important to them. I can’t repeat what I just went through so I started searching for a replacement….first up is ZOOM. Have an account and started testing. So far, they seem to have a high quality PPT embedded video play capability. Will continue to explore. Hope to be back on track in a couple of months.
Thanks!
gmacnv
- AshC6 years agoRetired GoTo Contributor
gmacnv We just need to be clear about the functionality you are discussing: We do not currently support the audio playback of an embedded or non-embedded video or audio file during a GoTo broadcast.
We do currently support the audio and video stream of pre-loaded video shorts that you may include with scheduled events in advance. You can add up to 5 videos per webinar broadcast right now, and we may expand upon these options in the future.
- Jayne L6 years agoActive Contributor
Ash, but no one can hear them if they called in or used the call-me feature, which means, that if you wish to ensure customer have the same experience, you can't play the videos.
I am interested that Zoom is working in this area. I hate the security of zoom, and appreciate the quality of goto* but, dang it folks, these problems need to be addressed.
Is the disconnect between the customer base and the developers?
- gmacnv6 years agoActive Contributor
OK. The majority of my spring presentations are over; now have to get ready for my summer presentations. I haven't heard from LogMeIn wrt LogMeIn solving my PowerPoint embedded video problems and the problems that were spawned from that. LogMwIn said there were working on a "fix" but I've heard nothing, even after repeated requests. Time to move on. Checking out other Webinar business solution providers. First up...Zoom. Signed up for an account a few days ago. Started playing around with it and so far it seems like it might work. The biggie....my MAJOR PPT embedded video problem seems to be gone (Great!!). PPT embedded video seems to play well (video and audio). The video is smooth, not choppy.There is an about a one quarter to one half second delay between the presenter and the participant. That's not a big deal to me and is a great trade for improved video quality. Control panel is about the same as LOGMeIn and its intuative enough for an easy and acceptable transition. I thought LogMeIn's response to my problem was terrible and indicative of their lack of interest in keeping their small business Customer base.
GmacNV