Forum Discussion
donalmurphy sorry for the delay here.
Confirming that you are playing the video at normal speed? We are aware of an issue that may cause the video to be trimmed.
Otherwise, can you share the new Webinar ID that was affected? I will create an internal ticket for you.
Thanks and sorry for the inconvenience here.
Hi Kate,
The most recent webinar that was impacted is 342-095-227.
My APAC colleagues hosted the same webinar for our Asian community and what's interesting is that the recording of the webinar does include the same pre-recorded video that was shared during the broadcast. The ID for that particular webinar is 873-577-867 in case you are able to compare and contrast settings between mine and theirs that could shed light on why I'm having the issue and not them.
Thanks,
Donal